Shipping & Returns

Australian Domestic Shipping

Orders paid by Bank Deposit will not be posted until the payment has been cleared (this can take from 1-3 working days). Thus, please allow additional time if this is your case.

Please make sure you email: sales@chicandcheek.com.au once you have deposited the money, to inform us of the date it was deposited and the reference code you have used. If we do not receive this email we will not know your money has been deposited. This may result in a cancellation of you order.

Chic & Cheek delivers Australia wide using Australia Post delivery service. We charge an extremely low flat rate of $8.00.

The parcel can take between 2 - 10 working days to arrive depending on the location of your destination.

Please Note: You should also include a daytime phone number with your shipping details in case we need to contact you if there are any problems with delivery.


International Shipping (outside of Australia)

Shipping cost for international orders will be calculated on the cost of your order.

Shipping cost will be as follows:

• Orders of up to $100 (shipping will be $25)

• Orders from $100 - $250 (shipping will be $45)

• Orders from $250 - $400 or more (shipping will be $65)

• Orders from $400 - $550 or more (shipping will be $95)

• Orders from $550 - $1000 or more (shipping will be $120)

Please contact us via email at: sales@chicandcheek.com.au if you wish to order over $1,000 for the shipping cost.

Chic & Cheek does not assume responsibility for delays and will not be held responsible for any additional charges your order may incur once the item has left Australia. Please check your local customs procedures regarding taxes.


Returns

Please note: we do not provide refunds unless there is a manufacturing fault with the item/s. All of our products are put through a very extensive quality control process by our manufacturers and the process is then repeated at our warehouse to ensure that every item is of high standards with no defects.

Refunds will not be provided for a change of mind, wrong size or product simply does not suit.

If returning an item , a store credit will be provided. Please note that 1 (one) credit/exchange is permitted per order.

We strongly advise customers to choose carefully and thoroughly check the product and try it on when it is received. Refunds, exchanges or store credits will not be permitted after 7 days from the date of purchase. In conjunction, all pre-orders and lay-by's cannot be refunded.

Please note: A 20% restocking fee will apply to all returned items.

If you would like to return an item, please contact us within 4 days of receiving  your purchase to notify us that you will be returning the item. This can be done via email: sales@chicandcheek.com.au

The item should be returned to and received by us within 14 days of your initial purchase date, if this does not occur we have the right to deny a refund, exchange or credit.

All items being returned MUST be sent via registered post, as any item that goes missing in the post and is not registered will not be credited.

Please email or call through the registration number as this number is used for insurance and the registered item is void without it.

Items being returned must be re-sellable. That is, they must have never been used or worn, they must have their tags attached and be in brand new condition.

We will not accept items that have been used. Even though to you, they may look new, we can easily detect this, and have the right to deny a refund.

All returned items should also be sent back to us with their receipt.


FINAL CLEARANCE ITEMS

We do not accept returns on sale items.

Please Note:

If Chic and Cheek believes that the item has been damaged or worn, we have the right to return the item back to you without a refund or exchange.

Thank you for reading our terms policy, and happy shopping!!

Quick Checklist for Returns:

1. Email: sales@chicandcheek.com.au to inform Chic and Cheek that you will be returning/ exchanging the item.

2. Ensure that the item is in a re-sellable condition with tags attached, and accompanied by its receipt.

3. Send the item (including receipt) via registered post ASAP to ensure we receive it within the 14-day time frame. Send to: 7 Moselle Drive, Thornlands QLD 4164

Include on a separate piece of paper your full name, address, phone number, whether you would prefer a refund or exchange and the way you purchased your item e.g. Credit, Visa, Mastercard, Direct Deposit etc.

4. Email: sales@chicandcheek.com.au with the registered post number.

Please Note: refunds and exchanges can take up to 10 days to process after Chic and Cheek has received the goods.